Posted 9 years ago on Nov. 19, 2011, 3:12 a.m. EST by stuartchase
This content is user submitted and not an official statement
Toshiba uses UPS to help them commit warranty fraud by having you ship your damaged computer to Toshiba. Toshiba receives the computer and says the damage is not covered under warranty and if you question them, Toshiba says UPS did an investigation and determined you shipped the computer damaged. You call UPS and they say they have no record of a damage report but will not send you and written documentation. If you press UPS hard enough, Jamie Rogers of Legal will send you a generic letter saying they have no record of a damage report. If you try to contact Jamie Rogers, you can't because she is always out of the office and never returns calls.
UPS 55 Glenlake Parkway, NE Atlanta, GA 30328 404-828-4900
You should call UPS and ask to speak to Teri Plummer McClure. You can say Jamie Rogers knows Toshiba is using UPS' name to commit warranty fraud and she isn't doing anything about it. What are you going to do Terri?
And this is the guy at Toshiba who was in charge of screwing people over: