Posted 10 years ago on Nov. 25, 2011, 10:17 p.m. EST by stuartchase
This content is user submitted and not an official statement
Toshiba America Information Systems, Inc. Digital Products Division 9740 Irvine Boulevard Irvine, CA 92618-1697 1-949-583-3000
If we are going to go after Walmart, I think we should target Toshiba first, because Toshiba is a GCT (Global Corporate Terrorist). Here's a link to just a few of their heinous crimes:
Furthermore, I will share a one of the many horror stories about Toshiba.
This Story is about a Mother and her special needs daughter. I can't include the father because he had already passed. Anyways, the mother scraped together some money to buy her daughter a laptop because she discovered her daughter had an aptitude for computer science. Anyways, that daughter loved that laptop. She played on it everyday. Until the USB ports died on it three months after buying it. They talked to Toshiba and Toshiba had UPS send a box to send back to Toshiba for repairs since it was still under warranty. Two weeks had gone by and they had not heard anything. They finally received an e-mail saying that the repair wasn't covered under warranty. It took that poor mother a whole week to get ahold of customer service. The case manger told the mother that the report said the USB ports were physcially damaged and was not covered under warranty. The mother said that's impossible because her daughter took such good care of the computer. The next day, Toshiba called back and said that they had not looked the USB ports and that the screen was cracked. Toshiba told the mother that she would have to pay $350 dollars to fix the screen. Anyways, I find out about this from the mother a week later. She said the daughter shed a few tears at first, but then has not mentioned it since. Then the mother burst into tears. The mother said I know she's just keeping it inside because she doesn't want to make me sad, but it hurts even more because I know how much she loved that computer. When I found this out, I told the mother I would help her out. Inside, I fuckin' lost it. How the fuck to you read a report that says the USB ports are damaged, then you call back the next day, say you didn't look at the USB ports, and claim the screen is cracked. Bullshit! Anyways, my investigation revealed Toshiba pulls this warranty scam bullshit with shipping companies like UPS all the time. Basically, you send it back for warranty repair, Toshiba says it's not under warranty. You question Toshiba. They say someone like UPS determined you shipped it damaged. You call UPS. They say they have no record of doing a damage report, but they won't send the statement in writing and they can't find the number to their legal department. After busting them I gave them a chance to make amends by refunding the computer. After having a rep from UPS in a meeting with a rep from Toshiba, I told the guy from Toshiba this is your last chance. All you have to do is refund the computer and this ends, but if you don't, I will nail you and your company's ass to the wall. They still refused. Since then, that Rep has disappeared.
There will be more horror stories to come!
And this is the guy at Toshiba who was in charge of screwing people over:
The Revolution starts here!