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Forum Post: Theory Thursday thought from elf - 1st theory post

Posted 6 months ago on April 3, 2014, 7:33 p.m. EST by elf3 (2720)
This content is user submitted and not an official statement

Is it possible major companies are hedging bets on customer follow through - like what percentage people will bother to return this broken item, or what percent will spend an hour on the phone to remove that misc erroneous charge or what percentage are counting that people will be too busy to bother following through or complain or research what they need to make sure they weren't charged in error?

Are they trading on those hedges? Would be interesting to find out - especially insurance companies and hospitals...

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[-] 3 points by Nevada1 (4784) 6 months ago

Good Post

[-] 3 points by elf3 (2720) 6 months ago

thanks and banks - when they add your balance wrong are they betting you don't have time to reconcile it?