Forum Post: Hey Anonymous, here's your next target. The King of the Fugmonsters!
Posted 12 years ago on Dec. 10, 2011, 3:11 a.m. EST by stuartchase
(861)
This content is user submitted and not an official statement
Toshiba is a GCT (Global Corporate Terrorist) and they need to be taken down! Here is just a glimpse of their crimes.
http://occupywallst.org/forum/make-a-stand-join-the-clan/
The Revolution starts here!
Toshiba for Christmas?
Hey ladies and Gentleman, if your looking to buy someone a gift for Christmas, you can't go wrong with a Toshiba, look how well they take care of their customers.
Complaint: 11/14/2011: About ten month ago mu husband and I purchased Toshiba Satellite A660 Series laptop serial # XA539202K. For the amount of money the we paid, we believed that we got top of the line laptop. . About month after the purchase, we had an issue of restarting and starting Windows. Issue continued about once of each month. We called a Toshiba customer service and all the technical support recommended is to reboot the whole system. Last time that incident happen is on 11/07/2011 after which we couldn’t start the windows any more. When I called customer technical support, I was told that warranty expired (which is not true) and that I can send the laptop to the out of warranty repair. Well, why this never been suggested while we previously called about the problem. (When we apparently had a warranty). My husband and I reached the frustration point and intend to file multiple complaints. Some people just don’t have a luxury to buy and pay for computer every year. We saved for two years to by the laptop. We have an issue with following: Defective product ,Besides reboot, never offered repair. I guess, Toshiba try to save the money on warranty cost, while trying to squeeze more money from the customer on out of warranty repair, System errors, Disk Errors. You don’t understand how your defective product affects people’s lives. am taking online classes, and I might have to drop some of my classes because I don’t have a computer to use. Graduate level clases are very expensive.
Business response: A TAIS representative has contacted our customer. TAIS has informed the customer that software is not covered under the manufactures standard limited warranty, so we are unable to provide the recovery media free of charge. TAIS did offer a repair in accordance to the Standard Limited Warranty, the customer did decline. At this time we consider this matter closed.
Consumer rebuttal: This is outrageous. I didn’t decline repair. It was quite opposite. Toshiba declined me for warranty repair stating that laptop was out of warranty. Name of the customer service representative was Jeffry. I purchased laptop on 1/31/11. I mine time, I had to have laptop fixed and I turn to Best Buy for help (where I originally purchased computer). After all of my headache and loss of time and money, Toshiba customer care did offered any type of customer satisfaction. I have to pay for $30 dollars for recovery disk. I already have a recovery disk, but I am not sure if it works after new hard disk installation. Because high risk of failure, I am requesting a free extended warranty. Please note that I will send the letter of complaint to Mark Simons, CEO of Toshiba America Information Systems.
Final business response: A TAIS representative has contacted our customer. TAIS has informed the customer that software is not covered under the manufactures standard limited warranty, so we are unable to provide the recovery media free of charge. TAIS did offer a repair in accordance to the Standard Limited Warranty, the customer did decline. At this time we consider this matter closed